I am seeking full-time or contract work as a Customer Experience Manager/professional.
I have built entire CX platforms for start-up companies and been working in the eCommerce field for 4 years with 2 additional years of customer facing roles. I have 4 years of management and training experience as well and would be happy to help train/retrain any CX teams.
I am happy to help you or your company out with setting up your systems, fixing broken CX platforms, analyzing current metrics, setting up customer satisfaction and tracking, etc. I am also happy to help with CX coverage for live chats, SMS, emails, and phone help as needed.